Real-Time O.I. Dashboard

Reports describe a building that no longer exists

The monthly report is the industry’s standard instrument, and it has a structural flaw: by the time anyone reads it, everything it describes is over. A problem that appeared on the 3rd gets discussed on the 30th, after four weeks of consequences.

It also creates a second, quieter problem. When the vendor assembles the report, the vendor decides what goes in it. Even done in good faith, the client ends up seeing a curated version of the account — and the questions that never occurred to anyone are the ones that stay unanswered.

The same data, at the same time

The dashboard shows the working state of your account: service events, inspection scores, open corrective actions, satisfaction trend, certification status and the consumables position.

It is the same data our supervisors work from. There is no client-facing layer compiled separately — which means there is nothing to curate, and no version of events that only one side can see.

Access is role-based, so your team sees your accounts. For a portfolio, that includes comparing sites against each other, which is usually where the interesting questions come from: two similar buildings consuming very different amounts of product, or one location whose satisfaction has been sliding while the others hold.

Thresholds set per building

An indicator only becomes useful once something knows what “wrong” looks like — and that differs by building. Restroom traffic that is unremarkable in a shopping centre would signal a problem in a small clinic.

Thresholds are configured per account rather than inherited from a company-wide default. When a value crosses one, it raises an alert instead of sitting in a chart waiting to be noticed. Alerts reach people by email and SMS, so nobody has to be logged in for the system to be doing its job.

What it is not

It is not a live camera feed and it is not staff tracking. It reports operational conditions and service events — what was done, when, and how it scored.

And it does not replace the supervisor. A dashboard tells you that a restroom has taken unusual traffic; it cannot tell you the tenant on that floor is running an event this week and the pattern will hold for three days. Judgment stays with people. What the system removes is the delay between something happening and anyone knowing.