Protex Verified™

The problem with “we guarantee quality”

Every proposal in this industry contains the word quality, and almost none of them contain a mechanism. What happens when the standard slips? Who decides it slipped? What is the consequence?

Without answers to those three questions, quality is a feeling — usually the client’s, formed on a bad Monday, argued against by a vendor with no data. Both sides end up trading impressions.

What Protex Verified actually is

Certification is issued per account, on a recurring cycle, from the inspections performed during that period. It is not a single visit and it is not a company-wide badge — the building you occupy is the thing being certified.

The score is a weighted average, not a simple one. Indicators carry different weights because failures carry different consequences: restrooms and dust count triple. A building can score well across most of its scope and still fail on those alone, which is deliberate — they’re the two things occupants notice first and remember longest.

Your team’s satisfaction ratings feed the same score. That means the people who actually use the space have a vote in whether the account passes, rather than being surveyed and thanked.

Two signatures, or no certificate

This is the part that matters most. A Protex Verified certificate requires dual sign-off — the supervisor responsible for the account, and you. Until both signatures exist, nothing issues.

We built it that way because the alternative is worthless. A vendor awarding itself a certificate has produced a logo, not an assessment. Requiring your signature means the document can only exist if you agree with what it says.

It can be taken away

Accounts that fall below the minimum lose the certification, and critical incidents or complaints can block it outright regardless of the average score. A mark that only ever gets awarded, never withdrawn, is decoration — and everyone in the room knows it.

That’s also why the certificate is publicly verifiable: each one carries a link and QR code that confirms whether it is current. Anyone can check — a tenant, an auditor, a prospective client of yours. See proof of service for how that verification works.

Where the score comes from

The inputs are the rest of this section: scored digital checklists filled by supervisors, client feedback from your team, and corrective actions that close what inspections find. Certification is the output of that machinery, not a separate exercise.