Standards
Proof of Service
Concept, predict, prevent, verify, prove — five steps that turn a delivered service into a documented one. Anyone with the link can confirm it, without asking us for anything.
Request a free assessmentFive steps, in order
Concept. A written scope of work, agreed line by line before the first shift, built from how the building is actually used. Everything downstream is measured against this — you cannot verify delivery against a standard that was never written down.
Predict. Sensor data and inspection history point at what is about to fail: a restroom taking unusual traffic, a floor whose condition score is trending down, an account where the same finding keeps reappearing.
Prevent. The intervention happens before the complaint exists, and it is logged. This is the step that reactive contracts skip entirely, because they have no mechanism to know.
Verify. A supervisor scores the result against weighted indicators. Not a walkthrough and a thumbs-up — a score that feeds the account’s certification.
Prove. The record is available to you, permanently, and the certificate is publicly verifiable by anyone holding the link.
Why the last step is the hard one
Most vendors will happily do the first four in some form. The fifth is where it gets uncomfortable, because proof cuts both ways: a system that can demonstrate the standard was met can also demonstrate when it wasn’t.
We publish it anyway. An account that fails is visible in the same record as one that passes, and the certification can be revoked. A proof mechanism you can only pass is not a proof mechanism.
Verification that doesn’t depend on us
Each Protex Verified certificate carries a unique link and QR code. Opening it returns the current status directly from the system — valid, expired or revoked.
That independence is deliberate. A PDF can be edited, backdated or sent after the fact by somebody with a reason to. A live verification link cannot: it reflects what the system says right now, and it works for anyone you choose to hand it to.
“We don’t wait for you to tell us what’s wrong. We already know — and we’ve fixed it.”
Prevention only counts as an argument if there is a record of it happening. Otherwise it is indistinguishable from nothing having gone wrong by chance — and after twelve quiet months, that difference is the entire value of the contract.
How you verify it
Delivered is not the same as proven
Every service below reports into CleanVision, so the work leaves a record you can audit — not a promise you have to trust.
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Token verification
Every certificate has a unique link. Open it and you get the current status straight from the system — not a PDF someone could have edited.
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Timestamped history
Service events carry date, time and location. "How often is the third floor serviced?" is answered with a record, not an estimate.
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Exportable
Records leave the system as PDF or spreadsheet, so they survive a tender, an audit or a change of facilities manager.
Common questions
Because you are buying something that is invisible when it works. A clean building looks the same whether it was maintained to a standard or got lucky that week. Without evidence, the only signal you ever receive is failure — which means you find out the service was inadequate at the worst possible moment.
Anyone who has it. That's the point — the value of verification comes from not needing our cooperation. You can hand the link to an auditor, a tenant or your own board and they can confirm the certificate is current without going through us.
They're retained per account and exportable. This matters more than people expect: buildings change hands and facilities managers change jobs, and the maintenance history of a property shouldn't leave with whoever remembers it.
Excellence isn't a promise — it's a guarantee
Request a free assessment of your facility and see what a proactive operation catches that a reactive one bills you for later.
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